How we handle your data

What we collect

When you visit: which link or website brought you, the pages you open, how long you stay active on each, how far you scroll, whether you go on to tap a contact link or send a form, and roughly where in the world you are, counted without cookies and without anything that identifies you. When you enquire: your name, email address, nationality, travel dates, destinations and anything you write to us. If you give them, also your mobile number, flight number and landing day, how you heard about us and a club or partner code. When you write to us with the form on our contact page: your name, email address and message, with your mobile number and booking reference if you give them. When you ask for our season notes: your email address, the page you asked from and when you asked. If you go ahead with a rental, we also ask for your passport and driving licence details, because a rental company in Japan must keep a record of who drives its cars.

Why

To reply to you, arrange the car or the airport concierge and keep the records the law requires. If you let us quote your feedback after a trip, we may show what you wrote on this website with your first name and the month of your trip, and nothing else about you. We send you news and offers only if you say yes: by ticking the box that asks, on your account page or by asking for our season notes. We stop the moment you tell us, reply STOP to any of our emails or switch it off on your account page.

Who sees it

Our own staff. If we arrange a car for you from a partner, they receive what they need to prepare it and nothing more. If you ask for an airport concierge, the licensed partner who carries it out receives your name, your mobile number if you gave one, how many of you there are, your flight and your hotel, so they can meet you, and nothing more. If there is an accident during a rental, our insurer receives what it needs to handle the claim. We pass details to the authorities only when the law requires it. We never sell your details. Your records are kept in our booking system, hosted in Tokyo. Card payments are handled by Stripe; we never see or store your card number.

How long we keep it

Enquiry details and messages for as long as we need them to answer and follow up with you, and rental records for as long as Japanese law requires. Passport and licence photos are deleted once that period has passed.

Your choices

You can ask to see, correct or delete your details at any time by writing to contact@drivejp.co. We handle personal information under Japan's Act on the Protection of Personal Information.

Last updated 13 October 2026.